Frequently asked questions
1. What is your shipping policy & delivery time?

Ans. We ship across the 48 contiguous U.S. states. Orders typically arrive within 4 to 7 business days. We process and dispatch orders as quickly as possible.
2. How are shipping fees calculated?

Ans. All listed prices include FREE shipping, no hidden fees, no surprises.
3. Can I buy it in bulk?

Ans. Yes. You can request a customized quote by filling out the “Are You a Seller?” section form on our website, and a member of our team will contact you.
4. Can I track my order?

Ans. Yes. Once your order has shipped, you will receive a tracking number and link via email.
5. What is your return / refund / exchange policy?

Ans. Returns and exchanges are accepted within 7 days of delivery for unused items in their original condition and packaging. Return shipping is the customer’s responsibility unless the item is damaged or incorrect. Refunds or exchanges are issued after inspection, minus a 20% restocking fee.
6. What if my item arrives damaged or incorrect?

Ans. Please contact us immediately and provide photos if possible. We will cover the return shipping costs and send a replacement or issue a full refund.
7. Can I cancel or change my order?

Ans. Yes, as long as the order has not entered the fulfillment process.
8. Do you offer corporate, bulk, or gift orders?

Ans. Yes. Please contact us for special pricing by filling out the order form on our website.
9. How can I contact customer support?

Ans. Email us at [your email address] or use our Contact Us page. We respond within 24 business hours.